Privacy Policy

This Privacy Policy applies to Elizabeth Nguyen, doing business as Elore Agency, referred to in this policy as “Elore Agency,” “we,” “us,” or “our.”

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Elore Agency ("we," "us," or "our") does not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are kept confidential, except when shared with messaging providers and service providers solely as necessary to deliver the messages requested by the user.

1. Information We Collect

We collect the following types of information:

Personal Information:

- Name, email address, and phone number

- Information submitted through inquiry and appointment forms

- Opt-in records and timestamps for communication channels, including SMS and email

Non-Personal Information:

- IP address, browser type, device information

- Website usage patterns and analytics

- Cookies and similar technologies

Customer Communication:

- Records of inquiries and service requests

- Appointment details and preferences

- Service history and feedback

2. How We Use Your Information

We use collected data for:

- Communicating with you about your inquiries, appointments, scheduling updates, requested services, and customer support

- Communicating with you about new services, features, special offers, and business updates when you have separately opted in to receive promotional or marketing messages

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

Elizabeth Nguyen, doing business as Elore Agency, offers both non-marketing and promotional SMS messaging programs. Users may separately choose whether to receive non-marketing customer care and appointment-related messages, promotional and marketing messages, both types of messages, or neither. SMS consent is collected through separate, optional, unchecked checkboxes and is not a condition of purchase.

Non-Marketing Messages:

Non-marketing messages may include inquiry responses, appointment confirmations, appointment reminders, scheduling updates, rescheduling notifications, and customer-support follow-ups related to an existing inquiry or appointment.

Promotional and Marketing Messages:

Promotional messages may include information about Elore Agency services, new features, special offers, consultations, and business updates. Marketing messages are sent only to individuals who have provided separate, explicit consent to receive promotional SMS messages.

Opt-In & Consent:

- SMS consent is voluntary and is not required to submit an inquiry, schedule an appointment, or purchase services

- Non-marketing and marketing consent are collected through separate, optional, unchecked checkboxes

- Selecting one checkbox does not provide consent for the other message category

- Users may select either checkbox, both checkboxes, or neither

- We maintain records of consent selections and opt-in timestamps

- Consent applies only to messages from Elizabeth Nguyen, doing business as Elore Agency, and is not transferable to another business

Opt-Out Instructions:

- You may opt out of SMS messages at any time by replying STOP

- You will receive a confirmation message, and no further SMS messages will be sent unless you opt in again

- Opt-out requests are processed promptly

- You may also contact [email protected] to update your messaging preferences

Message Frequency & Content:

- Non-marketing message frequency varies based on your inquiries, support interactions, and appointment activity

- Promotional and marketing messages will not exceed two messages per month

- Message and data rates may apply

- Messages will be sent only according to the consent selections you made

- We do not send promotional or marketing SMS messages unless you have separately opted in to receive them

Help & Support:

- Reply "HELP" for assistance or contact us at [email protected]

- Customer support is available during regular business hours

Carrier Information:

- Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information, SMS opt-in data, or consent will be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with subcontractors and service providers only as necessary to provide customer support, appointment scheduling, messaging delivery, and other requested services. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services..

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

- Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

- SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive

- All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

- If required by law, legal process, or to protect our rights

- In response to valid law enforcement requests or court orders

Business Transfers:

- In case of mergers, acquisitions, or sale of assets

- In such cases, your data remains protected under the terms of this policy

- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. These safeguards may include secure access controls, authentication measures, encryption provided by our technology service providers, and restricted access to personal information.

No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

- Analyze site traffic and user behavior

- Remember your preferences

- Improve website functionality and user experience

- Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

- Access, update, or delete your personal information

- Opt-out of marketing emails by clicking "unsubscribe" in our emails

- Opt-out of SMS messages by replying "STOP"

- Request information on how we process your data

- Withdraw consent at any time for future communications

- Lodge a complaint with a supervisory authority if you believe your rights have been violated

Request changes to your non-marketing and marketing SMS consent preferences separately by contacting us at [email protected].

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Elore Agency.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Elizabeth Nguyen, doing business as Elore Agency

Address: 5320 Winding Stream Dr, Rosenberg, TX 77469
Phone: (832) 338-5811
Email: [email protected]
Website: https://eloreagency.com

By using our website and services, you acknowledge that you have reviewed this Privacy Policy.